Emerald Consulting
SERVICES
At Emerald, we specialize in Elite 3E implementations and support services, enhancements, and long-term support – empowering law firms and professional services organizations to streamline operations, reduce risk, and drive business performance.
From full-scale deployments to day-to-day system care, our team partners with you at every stage of your 3E journey. Whether you’re in the cloud or on-prem, we provide end-to-end services: implementation consulting, upgrades, support, training, integration, data conversion, custom development, and project management.
Our tailored solutions cover everything from financial and matter management to system governance, automation, reporting, and QA – so your teams can focus on delivering results, not troubleshooting systems.
Let Emerald simplify the complex and help you get the most from your 3E investment.
OUR SERVICES
Application Services
Consulting & Implementation
We guide your firm through every stage of implementation—cloud or on-prem—with practical, proven consulting. From initial design through post-go-live, we help streamline operations, reduce reliance on customizations, and align your systems with best practices.
Support
Ongoing application support covers day-to-day troubleshooting, user queries, system maintenance, and issue resolution. Our responsive team works with yours to reduce downtime, boost productivity, and maintain smooth business operations.
Training
Structured training programs are delivered through UAT, go-live, onboarding, and continuous learning initiatives. Tailored to your workflows, our sessions give teams the skills and confidence to get the most from your 3E platform.
Technical Services
System Upgrades
We manage everything from full version upgrades to UI and Workspace enhancements. Our upgrade services ensure your platform stays compatible, secure, and future-ready—whether cloud-based or on-premise.
Instance Refresh
Keep training and testing environments in sync with production. Our secure cloning service enables teams to test changes, develop new workflows, and deliver training—all in a safe, up-to-date sandbox.
Integrations
Seamlessly connect 3E with third-party tools like Chrome River, BizTalk, bank statement feeds, and payroll systems. Our ESB and custom integration services automate processes and reduce manual intervention.
Conversion Services
Data Extraction
We extract structured and unstructured data from legacy systems with precision and care. Using defined maps and controls, we ensure completeness and consistency while protecting data integrity.
Data Transformation
Our transformation services cleanse, restructure, and standardize legacy data for seamless compatibility with 3E. This ensures both technical alignment and real-world usability.
Data Loading
Once validated, data is loaded into your 3E system through a rigorous and secure process. We manage testing, reconciliation, and quality checks to reduce risk and deliver confidence.
Development Services
IDE Development
Using 3E’s IDE framework, we design custom forms, workflows, fields, and reports that align with your internal operations—enhancing usability and efficiency without straying from stock compatibility.
Template Customization
We modify and develop document templates for bills, letters, and notices—tailored for multilingual use, statutory compliance, and operational consistency. Dynamic fields and layout controls allow seamless automation.
Integrations & Automation
From drop file creation to currency loaders and external expense management sync, our custom-built integrations support automated, reliable data exchange between systems—streamlining business processes and minimizing manual tasks.
Project Management
Planning & Governance
We establish a structured framework from day one—defining scope, setting clear goals, and aligning stakeholders to ensure every project begins with clarity and focus.
Delivery Oversight
Our project managers provide steady guidance throughout delivery, using proactive communication, risk tracking, and milestone monitoring to keep your engagement on time and on budget.
Cross-Team Coordination
We work closely across functional teams to manage dependencies, allocate resources effectively, and maintain momentum—ensuring smooth execution from planning through completion.
Reporting & Intelligence
3E Reporting
We design and refine reports that turn complex 3E data into clear, actionable insights. Whether you need operational dashboards, financial summaries, or performance tracking, our reports are built to support confident, data-driven decisions.
Balancing Reports
Ensure compliance and financial accuracy with balancing reports that validate and reconcile critical data. These tools are essential for month-end close, audit preparation, and maintaining financial control.
Testing & Quality Assurance
Testing Services
We provide end-to-end QA support—covering performance testing, traceability, and UAT facilitation. Our rigorous testing ensures systems meet user expectations and business requirements before go-live.
Documentation & Manuals
User-facing materials such as guides and training packs are developed to help your team navigate 3E confidently. These include workspace instructions, IDE usage, and bespoke functionality.
Deployment & Managed Support
Go-Live & Post-Go-Live Support
We provide steady, hands-on support during go-live and beyond—troubleshooting issues, guiding users, and helping your team stabilize operations with confidence.
Month-End & Balancing
Our team supports your month-end activities, ensuring clean financial closes and accurate reconciliations across key data points and system modules.
Incident Support & Flexible Assistance
For unexpected challenges, we offer responsive, expert help to resolve issues swiftly—minimizing disruption and restoring operational flow with minimal delay.
Ongoing Maintenance
We provide regular maintenance services, including updates, refinements, and technical oversight, to ensure your 3E environment remains stable, secure, and fully aligned with your evolving needs.
Managed Services Packages
Emerald Consulting offers flexible service hour packages tailored to your firm’s evolving needs – from strategic consulting to hands-on technical support.
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CONTACT EMERALD.
We’re here to help! Contact us with your questions about our law firm consulting services and products. Existing clients can create a support ticket using our support email.